We offer worry-free 14 days returns guarantee
1. If you're not satisfied with the items you received. Customers can contact us within 14 days from the date of receiving item(s) except the Non-Returnable items. If you have received defective, damaged or incorrect product, please contact customer service immediately with proof of pictures.
2. We DO NOT provide return labels and customers are responsible for covering shipping costs to return.
3. All return and exchange orders will have the cost of shipping deducted. The first item is $30, the second item is $10, and each additional item is an additional $10.For shoes Bag and other Larger items we don't offer exchanges because the shipping fee is expensive like 80$ per pair.
Can I edit my order?
1. We are unable to make any changes to orders once dispatched from our warehouse. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Can I exchange my order?
1. We DO NOT offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site with your store credit.
2. Original Shipping costs are not included in the store credit. If you having trouble to redeem your store credit. Please contact customer service email to obtain store credit redeem instruction.
We offer store credit for all returned items. You will receive your store credit via email. Shipping costs are not included in the store credit and will not be refunded. Once your return has been delivered to us, please allow 1-2 business days for your return to be processed.In most cases, store credit is labeled as Pending for up to 2 business days, and it can take up to 10 business days for customer to receive the refunded amount.
1. We are NOT responsible for any delays due to local disruptions. We are NOT responsible for LOST, DAMAGED or STOLEN PACKAGES, if your package show "Delivered" in tracking system. Please contact your local post office or report to local authority for illegal activities.
2. Return items must be unworn, show no signs of wear, free of stains with original tags, and original packaging. Failure to do so,we will not take it in.
3. coeboutiques is NOT liable for any return packages that may become LOST or STOLEN in transit. Please keep your proof of postage as you own record when shipping back your returns.
If your package return to sender
This may happen when:
- The carrier is unable to deliver your package.
- An address is invalid or missing information.
- The order is refused by the customer at the time of delivery.
Returned-to-Sender or Refused packages will be restocked and customer will be issued store credit exclude the original shipping fee.
Please email firstname.lastname@example.org to start your return process